Sakura BPO
Contact
Solar America
Performance Enhancement Review
CEE Solar
QC Solar
Lead Info
Address
Address
Address
Address
City
City
State/Province
Alabama
Alaska
Arkansas
Arizona
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State/Province
Zip/Postal
Zip/Postal
Vici Recording Link
Link
Greeting/Closing (30% Possible)
1. Rep makes a positive greeting stating where Rep is calling from
Yes
No
2. Rep informed the customer the call was being recorded line
Yes
No
3. Rep verify first and last name
Yes
No
Section Score % Actual
Accuracy (50% Possible)
1. Rep verifies homeowner/decision maker
Yes
No
2. Rep verified the customer's address including zipcode
Yes
No
3. Rep verified the customer's utility provider
Yes
No
4. Rep verified the customer's FICO is over 650 with no bankruptcies
Yes
No
5. Rep verified authorization of property changes (HOA)
Yes
No
6. Rep verified the bill amount was appropriate for client transferring to
Yes
No
7. Rep verified quanity of shade
Yes
No
8. Rep verified the property is a single family residence
Yes
No
9. Rep verified the roof type
Yes
No
10. Rep verfied the customer has a 7 or higher interest in solar
Yes
No
11. Rep efficiently and effectively handled the call
Yes
No
12. Read full DISCLAIMER!!
Yes
No
Section Score % Actual
Transfer/Hold (10% Possible)
1. Rep gained the customer's permission to place them on hold to transfer the call
Yes
No
2.Rep exchanged customer's phone number to agent
Yes
No
3. Rep introduces the customer to the agent before transferring the call
Yes
No
Section Score % Actual
Quality (10% Possible)
1. Rep has a professional tone and approach
Yes
No
2. Rep creates an understanding and actively listens to the customer
Yes
No
3. Rep uses at least two trigger phrases
Yes
No
4. Rep builds value and rapport with the customer
Yes
No
Section Score % Actual
Total Score %
Call Rating
*
Required
90% - 100% Excellent
70% - 89.99% Good
0% - 69.99% Development Needed
Geocoder
Geocoder
Submit