Sakura BPO
Contact
A DV Form Script 2-26-2021
Fronter
list_id
----------------------------------
Use this if NO DATA ON FORM
Lookup Lead Source
Select Here is BLANK FORM
Campaign
MTG1
SOL6
lp_campaign_id
lp_campaign_key
Salutation
Additional Contact Info
First Name
Last Name
Email
Phone
Hi
, this is . Bear with me here. I'm going to pull up your house and then we'll see what we can do to save you some money on your mortgage.
Address
Get Zestimate
City
City
State
AK
AL
AR
AZ
CA
CO
CT
DC
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
State
Zip
Zip Code
[
Get Zestimate
] I'm showing your value around [
Get Zestimate
] ... does that sound about right?
EMPLOYMENT INFO FROM FRONTER [[Do you work for someone (a Company) or are you self-employed?]]
Select
Employed
Self-Employed
Retired
Other
Is this your Primary Residence or an Investment Property?
Primary / 2nd Home
Investment / Rental Property
AND this is a single family home and not a mobile or manufactured home, correct?
Yes
No
MUST answer YES or you need to end the call.
So right now you owe about
$
on your
year mortgage with a rate of
%
.
(Update Loan Amount and Rate below, as needed)
RATE [Enter or Update the Rate below]
estimate is OK
Since the mortgage has your credit score dropped below 640?
ASK: What is your credit score? (then choose below)
Over 720
Between 700-719
Between 680-699
Between 640-679
Between 620-639
Between 580-619
Under 580
Since the mortgage have you had a Short Sale, Foreclosure or Bankruptcy?
Yes
No
In the last 12 months have you had a 30 day late on ANY mortgage?
Yes
No
[CLARIFY THE YES] Were you actually over 30 days late past your due date or did you just incur a late fee?
I'm showing here that you have a regular Conventional loan. Is that accurate or do you have an FHA or a VA loan?
Conv
FHA
VA
Other
And are you, your spouse or anyone else on the home title a US Veteran?
Yes
No
Are you or your spouse over the age of 62?
Yes
No
Are you interested in looking into a Reverse Mortgage as an option?
Yes
No
We're usually able to save homeowners an ADDITIONAL $300- $600 PER MONTH by combining credit cards, student loans and car loans. I can have my licensed Loan Officer analyze that option for you and email you somethign to look at. Do you owe anything on credit cards?
Credit Cards Total Balance (approximate)
Do you have a car payment (that's not a lease)?
Do you know the payoff for the car?
Do you have any other loans or student debt you want to review with the Specialist?
Cashout Request
Cash Out Amount
+ $
=
New Loan Amount Incl Cash-out
$
Estimated LTV %
%
Lead Type Selection
Choose where this lead should go
Mortgage
Debt Consolidation (decent but not good credit $10k in CC ALL states)
Debt Settlement ($15k in CC horrible credit in these states AK,AL,AR,AZ,CA,DC,FL,IN,MA,MD,MI,MO,NC,NE,NM,NY,OK,PA,SD,TX,VA,WI,CO,CT,GA,IA,LA,MN,NH,NJ,OH,NV,TN)
Credit Failure - Down-sell Cashout in approved states or Debt Consolidation*
Potential Benefit Failure - Check rate and cash-out - NO BENEFIT? - **Make corrections to RATE or CASHOUT or LOAN AMOUNT or **END CALL**
LTV TOO HIGH - DO NOT PROCEED - **END CALL**
Additional Qualifiers
Is Primary
Yes
No
Spanish Speaker
Yes
No
Cash out > $15,000
Yes
No
DV Failed Reasons
Choose one
After hours
Already refinanced. Needs 6 payments made
DNQ Other
Failed Other
For sale
Has a short sale, BK, foreclosure, forbearance
HUT
Low rate and doesnt want cash out
LTV too high
No Income or can't verify income
No or low Mortgage and no cash out
No time to talk
Non - English speaker
Not Decision Maker
Not interested
Not SFR, Condo, or Townhome
Prank Caller
State DQ
Technical issue
DV Comments
Hand-off Script
I have everything I need here. I just need to bring on my Licensed Loan Officer to quote your rate and payment savings.
(Must be read word for word) If the loan officer needs to do any followup calls, their call would override any state or federal no contact registries you may be on just so they can get a hold of you and get you the information. Is this Ok? Great! (PRESS SUBMIT and Follow hand-off script)
DV Name
*
Ann Marie
Glez Rivera
Ianne Celones
John Wilson
Judy Gonzales
Micks Mariano
Ricca Esperat
Manager1
Manager2
If you are human, leave this field blank.
Submit
