Mortgage Form with Script v1
. [DO NOT ASK “HOW ARE YOU?”] — [CONFIRM ITS THE RIGHT PERSON AND CONTINUE]
, my name is , on a recorded line, with American Mortgage Advisors. We spoke with you about 6 months ago regarding your home loan situation and this is a followup regarding the fixed rates reaching their lowest point ever and the new cashout programs. I have one of our specialists holding online to just quickly go over any new savings or options that have changed. Are you still at ?
OK Good. Well, , we just want to take 5 minutes out of your time … just to let you know how these options work, there’s no obligation to sign up for anything, just if you do like what you hear, you can definitely speak further with the specialist. But again, like I said before there’s no obligation, ok?
What I need to do is just update 3 pieces of information here. You just answer with a YES or NO, ok?
Our info from last time shows we had your interest rate at around %, is that correct?
RATE [Enter or Update the Rate below]
Have you refinanced in the last 6 months? (if YES, then DQ the call)
] I’m showing your value around [
] … does that sound about right?
Since the mortgage has your credit score dropped below 640?
ASK: What is your credit score? (then choose below)
Since the mortgage have you had a Short Sale, Foreclosure or Bankruptcy?
In the last 12 months have you had a 30 day late on ANY mortgage?
[CLARIFY THE YES] Were you actually over 30 days late past your due date or did you just incur a late fee?
I’m showing here that you have a regular Conventional loan. Is that accurate or do you have an FHA or a VA loan?
And are you, your spouse or anyone else on the home title a US Veteran?
Credit Failure – DO NOT PROCEED – **END CALL**
You already have a REALLY GOOD interest rate.
We’re usually able to save homeowners an ADDITIONAL $300- $600 PER MONTH by combining credit cards, student loans and car loans. I can have our Specialist analyze that option for you. About how much do you owe in credit cards?
Credit Cards Total Balance (approximate)
Do you have a car payment (that’s not a lease)?
Do you know the payoff for the car?
Do you have any other loans or student debt you want to review with the Specialist?
Because of your credit score, we can help you with some of these debts so you can get them paid off and reduce your monthly payment right away.
Are you currently employed with an income of at least $1500 per month?
Are you currently enrolled in any Debt Settlement or Debt Forgiveness program?
Potential Benefit Failure – Check rate and cash-out – NO BENEFIT? – **Make corrections to RATE or CASHOUT or LOAN AMOUNT or **END CALL**
LTV TOO HIGH – DO NOT PROCEED – **END CALL**
Cash out > $15,000
Additional Contact Info
This isn’t a traditional REFINANCE like a lot of people think. The specialist has other options for you and; As I mentioned, I am calling for a Federally Licensed 3rd party, so, we already have your information up here on the screen so this actually won’t take much time at all. Maybe 5 minutes and the licensed agent will send you all the information by email to review. I just need to quickly transfer you.
Great! What kind of rate did you end up getting?
[Update RATE, above]
That’s a great rate BUT fixed rates are still dropping and under 3% and you may be able to save more. If you’d like, I can press a button here on my screen and IF we have a lower rate, I can get you on the phone with the refi specialist. Would that be ok?
[Don’t want to pay fees and hassle again]
We actually have NO FEE options for exactly this reason.
We already have your information up here on the screen so this actually won’t take much time at all. Maybe 5 minutes and the licensed agent will send you all the information by email to review. I just need to quickly transfer you.
Don’t know FICO
[If POSITIVE answers to other questions, assume FICO is good]
I completely understand. Actually that’s typically the first reaction from most people. May I ask why you aren’t interested?
WHO WE ARE
As I mentioned, we are calling on behalf of Federally Licensed third-parties. We use a sophisticated screening process to identify borrowers who may actually benefit from reducing their mortgage expenses.
May I place you on a brief hold while I connect you?
IS THIS A REFINANCE?
Because I’m just an operator I don’t have a specific answer to that. From what I’m told, the licensed agent may discus options that include a lower streamlined rate reduction, but only if it saves you money.
I WANT TO TALK TO MY LENDER
That’s a good idea. You should bring this information over to your lender to compare. It only takes about 5 minutes to complete this process. Our first priority is to save you the most money.
You do have 3-4 minutes to discuss the free benefit analysis with my loan officer, correct?
(Must be read word for word) OK great! What I need to do now is bring on my loan officer. When I submit your information, if the loan officer is on the phone they may call you in the next 24-48 hours and their call would override any state or federal no contact registries you may be on just so the lender can get a hold of you and get you the information. Is this Ok? Great! (PRESS SUBMIT and Follow hand-off script)
Rate_Cashout Combo Check
Rate_Cashout_Loan Combo Check